i never complained about this app as a kid but of course now I HATE IT. And now they can’t even make it right.Īs a kid i understood why my parents had restricted my phone before, because i was too young to really handle everything myself, but i’m not a little kid anymore. They failed to do the one job they were supposed to do - keep the garbage of pornography out of my home. I offered them a solution of issuing a written check to me. I circled back to Qustodio, and they still claim that since Apple controls their payments, they are unable to issue a refund. I contacted Apple to see if they could issue a refund, and they stated they couldn’t per their terms of service. They told me that they couldn’t issue a refund since I upgraded my app through Apple. I then found a customer service email and was able to get a response. I filled out a form online, explaining what had happened and asking for a refund.
Conveniently for them, they don’t have a customer service phone number. Why did it only block four, but allow all of the others? I contacted Qustodio for a refund, as I was appalled and sickened that this happened to my young son and the app had failed to do its job (that I had paid $99 for). After seeing the email, I quickly checked his Kindle (that was supposedly locked down tightly with Qustodio) and found a long list of horrendous pornography sites that he had accessed. Qustodio blocked four of these sites and sent me an email. Just one click on my son’s Kindle Fire on an inappropriate ad, and he had access to hundreds of porn sites.
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